💫Guidelines for a Sweet Experience
Last updated: December 15, 2025
🌐 Who We Are
MarshMallow Studios (brand), creator of MarshMallow Time, operates this store and website, including all related information, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.
📖 About This Policy
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase using our Services. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
👤 Personal Information We Collect
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📧Contact details (name, email, shipping/billing address, phone number)
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💳Payment and transaction details
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🔑Account information (username, password, preferences)
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🛒Order & transaction history
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💬Communications with us (e.g., support requests)
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📱Device & usage data (IP address, browser, pages viewed, interaction with Services)
📡 How We Collect It
- Directly from you (when you create an account, place an order, or contact us)
- Automatically (cookies, device data) — see our Cookie Policy
- From service providers (Shopify, payment processors, shipping partners)
⚙️ How We Use It
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🛍️Provide, process, and ship your orders
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🎯Improve and personalize your shopping experience
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📢Marketing & advertising (only with your consent where required)
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🔒Fraud prevention and security
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📩Communicating with you about your orders or account
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⚖️Compliance with legal obligations
📜 Legal Bases (EEA/UK)
Where GDPR/UK GDPR applies, we process your data based on: (i) performance of a contract (to fulfill your order); (ii) consent (e.g., marketing cookies, newsletters); (iii) legitimate interests (site security, analytics); and (iv) legal obligation (tax, accounting, fraud prevention).
🤝 How We Share It
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Shopify (store hosting, checkout, analytics). Learn how Shopify processes data in their privacy policy: Shopify Privacy.
- Payment processors & shipping partners (to take payment and deliver your order)
- Service providers (IT, cloud, customer support, marketing, analytics)
- Authorities, if required by law or to protect our rights
🌍 International Transfers
Your information may be processed outside your country of residence. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data during transfers.
👶 Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the legal age of majority in your country.
⏳ Retention & Security
We keep personal information only as long as necessary to provide the Services and meet legal requirements (e.g., tax/accounting). We use reasonable technical and organizational measures to protect your data, but no system is 100% secure.
📝 Your Rights
Depending on where you live, you may have rights to:
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✓Access / know what data we hold about you
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✓Request deletion of your data
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✓Correct inaccurate data
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✓Request data portability
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✓Opt out of marketing or targeted advertising
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✓Withdraw consent (where applicable)
To request deletion of your personal data, please visit our dedicated page: 🗑️ Data Deletion Instructions .
EEA/UK residents may also lodge a complaint with a supervisory authority. In Romania: ANSPDCP (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal).
💾 Digital Products
When you purchase digital products (such as downloadable files, images, music, videos, or other electronic content), we collect and process your personal information (such as your email address and order details) to deliver the download link or grant access to your digital files.
Your email may also be used to send you updates related to your purchase — for example, replacement download links or file updates — but never for marketing purposes unless you have explicitly opted in.
All digital files are stored securely and accessible only to you. We never share or sell customers’ download links or personal data to third parties. MarshMallow Studios retains full rights to distribute its original digital artworks.
🍪 Cookies
For details about the cookies we use and how to manage preferences, please see our Cookie Policy or use the cookie banner available on our site.
📬 Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at connect@marshystudios.com. We are the data controller of your personal information.
© MarshMallow Studios – All Rights Reserved.